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Frequently Asked Questions
Can't find your answer? Our team is here to guide you through your Korean skincare ritual.
Orders are prepared within 24 to 48 business hours. Standard delivery takes 2 to 4 business days, free from €100 of purchase (otherwise €4.90). Express delivery is available within 1 to 2 business days.
You have 14 days after receipt to return an unopened product in its original packaging. For hygiene reasons, opened products cannot be accepted. Contact our customer service to receive your return label.
Each product page indicates the skin type and concerns it targets. The classic Korean routine follows this order: cleansing, toner, serum, moisturizer, and sunscreen. Our online guide and our team can help you build a tailor-made routine to fit your needs.
Absolutely. We source directly from brands such as COSRX, Beauty of Joseon, and Medicube or from their official distributors. Every product is 100% authentic, with long expiration dates and storage in optimal conditions.
We accept Visa, Mastercard, and American Express cards, as well as PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are secure and encrypted to protect your data.
As soon as your order ships, you receive an email containing a tracking number and a link to follow your parcel in real time. You can also check the status from your customer account.
Yes, we ship throughout the European Union as well as to several non-EU countries. Times and costs vary depending on the destination and are displayed at checkout. Any customs fees remain the responsibility of the recipient outside the EU.
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